The Challenge

It started as a wave of new orders—big orders. Skydeck USA was growing fast, with six-figure deals becoming a regular occurrence. But with every large transaction came a new problem. A single order could trigger sales tax obligations in a new state, turning a moment of victory into a compliance nightmare.

Their existing provider, Avalara, was supposed to make compliance easier. Instead, it created new complications:

  • Pricing fluctuated unpredictably with each change in filing frequency.
  • Essential reports were buried in a dated, difficult interface.
  • QuickBooks began showing duplicate transactions, adding to accounting headaches.
  • Essentials—like exemption certificate management—weren’t included and came with extra fees.
  • And support was slow—urgent questions often went unanswered for days.

Week after week, the team found themselves overwhelmed—juggling compliance, accounting, and rising customer demand, all under the pressure of growing tax obligations.

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The Solution

Skydeck USA’s search for clarity led them to Commenda. From day one, the difference was clear.

Instead of constant contract changes, Skydeck gained flat, predictable pricing—a simple, per-state model that never shifted with filing frequency. They no longer had to guess what they would pay.

Nexus tracking was automated, with large transactions flagged instantly. Skydeck never had to worry about missing new obligations. Exemption certificates? No extra charge. They came bundled with the platform, making compliance simpler.

The interface was clean, intuitive. Reports were easy to access, and the QuickBooks integration was seamless—no more duplicate transactions.

And support? It was always there. The Commenda team were responsive, knowledgeable, and proactive—ready whenever Skydeck needed them.