Changelog

Overview

This release focuses on simplifying onboarding, improving visibility across service requests, and strengthening global tax and compliance workflows—so teams move faster with fewer errors and less manual follow-up.

Onboarding and registration

• Registration and onboarding flows are now cleaner and easier to complete, with improved validations, clearer error messages, and better defaults.
  
• Support added for collecting richer key-person details with clearer role labeling.
  
• Address requirements have been relaxed in specific flows (for example, Singapore incorporation and customer sync), reducing friction during setup.
  
• Global indirect tax registration experiences have been refined to reduce confusion and unnecessary steps.
  
• Improved handling of EIN-related registration scenarios for non-US businesses.
  

Why this matters

Faster onboarding means less back-and-forth, fewer drop-offs, and quicker time-to-value.

Service requests and admin experience

• Admins can now act on both client and agent steps, improving operational efficiency.
  
• Service Requests show clear assignment ownership, making accountability obvious.
  
• The Service Request detail page now defaults to a timeline view, helping users understand progress at a glance.
  
• Service Requests can be exported to Excel, making reporting and operational reviews easier.
  
• Chat and Service Requests are more tightly connected, with clearer navigation between conversations and work items.
  
• New filters make it easier to find Service Requests by category and compliance type.
  

Why this matters

Teams can track work more easily, collaborate faster, and manage higher volumes without losing clarity.

Sales tax and compliance

• Sales tax onboarding has been redesigned into a more guided, step-by-step experience.
  
• Filings and exposure tasks now appear as clear TODOs, helping customers stay on top of obligations.
  
• Tax calculations are more reliable with improved address selection and geocoding fallback logic.
  
• Compliance scheduling is smarter, with improved due-date generation and expanded filing frequency support.
  
• Users can now generate nexus reports directly from the interface, with real-time status updates.
  

Why this matters

Compliance becomes more predictable, transparent, and easier to manage across jurisdictions.

Integrations and ecosystem

• BigCommerce users can now enable automated tax calculations, reducing manual work and checkout errors.
  
• Shopify and Wix integrations now support OAuth-based connections for a smoother setup experience.
  
• RootFi SDK updates improve reliability, flexibility across environments, and regional support.
  

Why this matters

Better integrations mean fewer setup headaches and more reliable tax automation.

International coverage

• India: Support added for managing FDI Reporting credentials.
  
• Canada: Compliance plans enabled, including support for Alberta formation documents.
  
• Puerto Rico: Added as a supported jurisdiction across the platform.
  

Why this matters

Commenda continues expanding coverage so global businesses can operate compliantly from day one.

Security, privacy, and reliability

• Sensitive personal data has been removed from logs, reducing privacy risk.
  
• Improved logging policies enhance system reliability and auditing.
  
• Stability improvements across compliance generation and content pipelines.
  

Why this matters

Stronger data protection and reliability you don’t have to think about.

Analytics and insights

• Improved analytics tracking across key workflows and communications.
  
• More accurate attribution for tasks and service interactions.
  

Why this matters

Better data enables better decisions—for both customers and internal teams.